OUR PROCESS

At IPORT, we don’t just build hardware—we partner with businesses to unlock the full potential of iPad and iPhone in their environment. We help organizations rethink how they work, serve customers, and scale—by turning Apple devices into powerful business systems.

We begin with Consult, our deep discovery phase. This isn’t your standard needs assessment—we roll up our sleeves and work side by side with your teams to fully understand your vision. We study employee workflows and customer journeys, identify existing friction points, and dig into the why behind choosing iOS. We want to know how your business operates today and where it needs to evolve. Throughout this phase, we bring our experience to the table—sharing best practices from across industries and uncovering opportunities you may not have seen yet. This is where alignment happens, strategy begins, and the groundwork for transformation is laid.

Once the vision is clear, we move into Curate—where that vision becomes a real-world solution. We assemble the right IPORT hardware systems, layer in the best software and managed service partners to create a plan that fits your business now and in the future. Whether you’re starting with point-of-sale, conference room scheduling, guest experiences, or logistics—we help you build an ecosystem that’s modular, adaptable, and future-ready. And because we’ve built the CONNECT Platform with flexibility at its core, we also help you map out a growth path: new use cases, new locations, and deeper integrations over time. You’re not just solving today’s problem—you’re investing in a long-term platform, and a long-term partner who will be there.

Finally, if your deployment calls for something that doesn’t exist yet, we enter the Customize phase. Here, our product development team evaluates the opportunity through a formal PRD (Product Requirements Document) process. If there’s a gap in the ecosystem, we don’t just shrug—we explore building the solution. We’ve done this many times before, crafting non-exclusive, enterprise-grade modules to complete complex, multi-product systems and further expand our eco system. This level of flexibility allows us to deliver fully tailored, transformational solutions that are built not just to work—but to elevate your business.

The result? A strategy that goes beyond hardware. It’s a roadmap to transforming how your business uses iOS—designed to scale, adapt, and deliver results across every interaction, for every user, every day.

Next, learn from our customers on how Apple, IPORT and our Partners have helped transformed their employee and customer experiences.